Privacy Policy

Dhivager Rathakrishnan Production (Studioz D Sdn. Bhd.)

Last updated: 09 April 2026

1. Introduction

Dhivager Rathakrishnan Production, registered as Studioz D Sdn. Bhd. ("we", "us", or "our"), is a professional wedding photography and videography company based in Kuala Lumpur, Malaysia. We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (dhivager.com), contact us via WhatsApp, or submit an enquiry through our advertising platforms.

2. Personal Data We Collect

We may collect the following personal data:

Full name
Phone number (including WhatsApp)
Email address
Wedding or event date, venue, and type
Budget range and package preferences
Website browsing behaviour (via Facebook Pixel / Meta Pixel)
Social media interactions (likes, comments, messages on our Facebook and Instagram pages)
Any information you voluntarily provide when contacting us

3. How We Collect Your Data

We collect your personal data through:

Enquiry forms on our website (dhivager.com)
WhatsApp messages sent to our business number (+60 12-306 1030)
Facebook and Instagram lead generation forms linked to our advertisements
Direct messages on our social media pages (@dhivager)
Cookies and tracking technologies (including the Meta/Facebook Pixel installed on our website)
In-person consultations and email correspondence

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide quotations
To confirm bookings and manage your event details
To send you relevant information about our services and packages
To improve our website and advertising campaigns
To show you relevant ads on Facebook and Instagram based on your interaction with our website (retargeting)
To comply with legal and regulatory requirements

We will not use your personal data for any purpose other than those stated above without your consent.

5. Facebook / Meta Pixel Tracking

Our website uses the Meta Pixel (formerly Facebook Pixel), a tracking technology provided by Meta Platforms, Inc. The Meta Pixel collects data about your activity on our website, including pages visited and actions taken (such as clicking our WhatsApp button).

This data is used to:

Measure the effectiveness of our Facebook and Instagram advertisements
Show our ads to people who have previously visited our website (retargeting)
Build similar audiences for our advertising campaigns

You can opt out of Meta's data collection by visiting: https://www.facebook.com/help/568137493302217

6. WhatsApp Communications

When you contact us via WhatsApp, your phone number and messages are processed through WhatsApp Business, operated by Meta Platforms, Inc. By contacting us on WhatsApp, you acknowledge that your messages are subject to WhatsApp's Privacy Policy (https://www.whatsapp.com/legal/privacy-policy).

We will only use your WhatsApp contact details to respond to your enquiries and manage your booking. We will not add you to any broadcast lists without your explicit consent.

7. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your data only in the following circumstances:

With Meta Platforms (for advertising purposes, as described in Section 5)
With our contracted photographers, videographers, and crew members who need your event details to deliver our services
With payment processors for invoicing and payment collection
Where required by Malaysian law or court order

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. For enquiries that do not result in a booking, we retain your data for up to 12 months. For confirmed bookings, we retain your data for up to 7 years for accounting and legal compliance purposes.

9. Your Rights Under PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Withdraw consent for the processing of your personal data
Request that we stop processing your data for direct marketing purposes

To exercise any of these rights, please contact us at the details provided in Section 11.

10. Data Security

We take reasonable steps to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact us:

Dhivager Rathakrishnan Production

Studioz D Sdn. Bhd.

Kuala Lumpur, Malaysia

WhatsApp: +60 12-306 1030

Email: dhivager@gmail.com

Website: dhivager.com

Instagram: @dhivager

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

By contacting us, submitting an enquiry, or using our website, you acknowledge that you have read and understood this Privacy Policy.